Privacy Policy

Who we are

Our website address is:

Naturally Happy Skin Natural Skincare Solutions (henceforth referred to as ‘we’) are a registered Trademark and unlawful use of the company name is strictly prohibited. 

We collect, use and are responsible for storing certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the United Kingdom. We are responsible as a ‘controller’ of that personal information for the purpose of those laws.

What personal data we collect and why we collect it

Personal Information you provide us

  1. Personal information you provide us:

We collect the following personal information that you provide us:

            Name, email address, telephone number, address, purchase history

Some examples of when we collect thins information include:

            When making purchases, when setting up an account.

      2. Personal information from other sources:

We use this information to ensure safe transactions and delivery

      3. If you give us personal information about another person, you confirm the other person has appointed you to act on their behalf and agreed that you consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We will delete information received using our ‘Contact Us’ system 3 months following receipt of request. Within the 3 month period, we will store your contact request securely and not share your information with any third party or use your personal information for any other purpose than requested by you.  This procedure will apply to all emails received to

If you are contacting us to provide feedback that we may wish to use on our website or social media sites, we will ask your permission to share this information before publishing it to any site. We will not publish any of your personal information including full name, address, telephone number, email address or social media user name as part of web or social media marketing. We reserve the right to include your first name and 1st initial of your family name on the basis that this is not identifiable. If you do not wish for this information to be displayed after giving consent for your feedback to be published, please confirm this at the time.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your information with any other 3rd parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We will store your personal information for 12 months after your purchase date. This period is no longer than necessary in this case.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You can object to the use of your personal data at any time.
Further information on your rights including circumstances in which they are apply can be found at the Guidance from the UK Information Commissioners Office (ICO) on individuals rights under the GDPR regulations.
If you would like to exercise your rights please email us at

Where we send your data

Visitor comments may be checked through an automated spam detection service. We will never share your information with third parties for the purpose of marketing. 

We will not share your information with third parties for the purpose of marketing, financial gain or immoral purposes. 

Your contact information

Once an order has been placed through your personal information, including your name, email address, telephone number, email address and purchase history will be stored securely in order to efficiently process your order. We will delete your order history, including all personal information 12 months after your purchase was made. 

Additional information

How we protect your data

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to duty of confidentiality.
We will also use technological and organisational measures to keep your information secure. These measures include the following:
            User account access is controlled by a unique username and password; all data is stored securely on secure servers; payment details are encrypted using SSL.

What data breach procedures we have in place

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator or a suspected data security breach where we are legally required to do so.
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.

What automated decision making and/or profiling we do with user data

We do not currently use personal data to inform decision making or customer profiling.

Industry regulatory disclosure requirements

In the unlikely event of a product recall, we will contact you using your personal information to notify you of the steps required at that time. We reserve the right to do so to ensure the health and safety of our customers at all times.